Overview
Bawabat Alrafedain For Design Services Co. L.L.C provides professional creative, design and digital services. Because many services involve custom work, refund eligibility depends on the stage of the project.
By purchasing a service or package through our website, you acknowledge that work may begin after payment and confirmation of project requirements.
Refund Eligibility
A refund may be considered when a cancellation request is submitted before any project work has started.
- The project has not yet entered production or design.
- No third-party services or assets have been purchased.
- No concepts, drafts, layouts, code or deliverables have been prepared.
Approved refunds may be subject to non-refundable transaction or payment processing fees.
When Work Has Already Started
Once work has started, a full refund may no longer be available.
Where appropriate, we may review the completed portion of the project and determine whether an unused balance can be refunded.
Completed or Approved Work
Services that have been completed, approved, delivered or substantially performed are generally non-refundable.
This may include final logo files, branding assets, social media designs, company profiles, website pages, code and other digital deliverables.
Third-Party Costs
Certain projects may require third-party products or services such as domains, hosting, premium plugins, licences or digital assets.
Once purchased or activated for the customer, these costs are generally non-refundable.
Duplicate, Failed or Incorrect Payments
If you believe you were charged more than once for the same transaction, please contact us.
- Confirmed duplicate payments will be reviewed.
- Failed or pending transactions may require confirmation from the payment provider.
- Bank processing times may vary.
How to Request a Refund
To request a refund or cancellation review, contact us and provide your transaction details.
Once reviewed, we will inform you whether the request has been approved, partially approved or declined.
Refund & Billing Contact
For refund, cancellation or payment inquiries, please contact our team.
This policy describes our commercial refund procedures and does not limit any rights that cannot legally be excluded under applicable law.