Acceptance of These Terms
By accessing this website, purchasing a service or submitting an order, you agree to these Terms & Conditions.
If you do not agree with these terms, you should not purchase services where acceptance is required.
Additional project-specific terms stated in a quotation or written agreement may also apply.
Our Services
Bawabat Alrafedain provides professional design and digital services.
The exact scope of each service is determined by the package purchased or project agreement.
Orders, Pricing & Payments
Prices displayed on the website apply to the scope described at the time of purchase.
- Orders may be placed through our online checkout.
- Customers must provide accurate billing and contact information.
- We may verify an order or payment before commencing work.
- Work outside the agreed scope may require additional payment.
Payments may be processed through third-party payment providers.
Project Scope
Each project is limited to the services and deliverables included in the agreed scope.
Requests that materially change the original scope may be quoted separately.
Customer Responsibilities
Customers are responsible for providing the information required to complete the service.
- Provide accurate project information.
- Provide required content and materials.
- Provide feedback and approvals within a reasonable time.
- Ensure permission to use all supplied materials.
Customer-caused delays may extend the project timeline.
Revisions & Approval
Revisions apply within the original project scope.
The number of revisions may vary depending on the selected package.
Further changes after final approval may be treated as additional work.
Delivery of Services
Our services are generally delivered digitally.
Project timelines are estimates unless expressly agreed otherwise in writing.
Read Shipping & Return Policy ↗Intellectual Property
Final approved deliverables created specifically for the customer may be used after full payment.
Drafts, rejected concepts, internal working files, methods and materials not included in final deliverables remain our property unless otherwise agreed.
Third-party assets remain subject to their respective licences.
We may display completed public-facing work in our portfolio unless otherwise agreed in writing.
Third-Party Products & Services
Projects may use third-party services and technologies.
We are not responsible for matters exclusively controlled by third-party providers.
Customers may also be required to comply with third-party terms.
Cancellations & Refunds
Refund eligibility depends on the stage of the project and work already completed.
Completed or substantially performed custom services are generally non-refundable, subject to applicable law.
Read Refund Policy ↗Permitted Use of the Website
You may use this website only for lawful purposes.
- No unauthorized access.
- No malicious code or harmful technology.
- No unauthorized reproduction of protected content.
- No false or misleading order information.
Limitation of Liability
We aim to provide our services professionally, but some outcomes depend on factors outside our direct control.
To the maximum extent permitted by law, we are not responsible for indirect losses arising solely from matters outside our reasonable control.
Nothing in these Terms excludes rights that cannot legally be excluded.
Privacy & Customer Information
Customer information may be processed to manage orders and provide services.
Read Privacy Policy ↗Governing Law & Jurisdiction
These Terms are governed by the applicable laws of the United Arab Emirates.
Subject to mandatory legal requirements, disputes may be submitted to the competent courts in Dubai.
Changes to These Terms
We may update these Terms from time to time.
The latest version will be displayed on this page.
Contact Information
If you have questions about these Terms, please contact us.