Scope of This Policy
Bawabat Alrafedain For Design Services Co. L.L.C provides professional design and digital services. Our website primarily sells services and digital deliverables rather than physical products.
Unless specifically stated otherwise, our services do not require physical shipping or courier delivery.
Digital Delivery
Completed services and project deliverables may be provided electronically using the most appropriate delivery method.
Design files, documents and project information.
Large files and downloadable project materials.
Website administration details when included.
Files may also be transferred through an agreed digital platform.
Delivery Timelines
Delivery time depends on the service, project complexity and customer response time.
Any specific timeline agreed through a quotation, order confirmation or written communication will take priority over general estimates.
Delivery timelines may be extended when required information, content or approvals are delayed.
Customer Responsibilities
Customers are responsible for providing accurate and complete project information.
- Providing correct contact information.
- Providing required project materials.
- Providing feedback and approvals.
- Ensuring the right to use supplied materials.
Returns
Because our services and deliverables are digital, they cannot be physically returned like tangible goods.
Traditional physical return procedures do not apply.
Custom files cannot generally be returned after delivery or approval.
If you are dissatisfied with a delivered service, contact us so the issue can be reviewed.
Revisions & Approval
Many design services may include revisions before final approval.
Once final work is approved and delivered, further changes may be treated as additional work.
Cancellations & Refunds
Cancellation and refund requests are governed by our Refund Policy.
Read Refund Policy ↗Delivery Issues
If you have not received an expected digital deliverable, please contact us.
Third-Party Products & Services
Some projects may involve third-party products or services.
Their delivery, renewal and refund conditions may also be subject to the provider's own policies.
Contact Us
For questions about delivery or order support, contact us using the details below.
If physical products are introduced in the future, applicable physical shipping and return conditions may be displayed separately.